Frequently Asked Questions
Everything you need to know about your Evael shopping experience.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US, while international orders may take 10-15 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your process.
How do I find my perfect size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
Are your materials sustainably sourced?
At Evael, we prioritize quality and ethics. We work closely with manufacturers who utilize organic cotton, recycled polyester, and eco-friendly dyes whenever possible.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and flexible payment options like Klarna and Afterpay.